FAQ

At Mexorr, we believe in transparency and making your shopping experience as smooth as possible. Below are answers to the questions we are asked most frequently.

📦 Shipping & Delivery

Where do you ship from? All orders are processed and dispatched by our international  partners

How long will it take to receive my order? 

• Handling time duration: 1–3 business days

• Shipping Time:  3–5 business days] for standard UK delivery.

• Please note: Orders are processed Monday through Friday.

How much does shipping cost? We offer Free Shipping / Fixed Rate of £0.00 on all orders within the United Kingdom and Ireland. Exact shipping costs will be displayed clearly at checkout before you complete your purchase

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💳 Payments & Security

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, Maestro, American Express, Union Pay) and others like PayPal, Apple Pay, Shop Pay or Google Pay.

Is my payment information secure? Yes. mexorr.com uses industry-standard SSL encryption to protect your data. We do not store your credit card information on our servers; all payments are processed through secure, PCI-compliant payment gateways.

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🔄 Returns & Refunds

What is your return policy? We offer a 30-day return window. You have 30 days from the date of delivery to request a return. Items must be in their original packaging and unused condition.

How do I start a return? Simply email us at support@mexorr.com with your order number. Our team will provide you with the return address and instructions.

When will I receive my refund? Once we receive and inspect your return, we process refunds within 7 business days. The funds will be credited back to your original payment method.

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🛠️ Orders & Support

Can I change or cancel my order? If you need to change or cancel your order, please contact us at +353899436303 as soon as possible. Once an order has been dispatched, we are unable to cancel it, but you may return it once it arrives.

How can I track my package? Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier’s website. You can also track your order from the main header navigation 'Track Order'

How do I contact customer service? You can reach us through the following channels:

• Email: support@mexorr.com

• Phone: +3389436303

• Business Address: 15 Jones' Road, Drumcondra, Dublin

• Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)