FAQ

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods at checkout. All transactions are processed through encrypted, secure payment gateways.

Absolutely. We use industry-standard SSL encryption to protect your payment details during transmission. We never store your full credit card information on our servers—all payment data is handled by certified payment processors.

Please contact us immediately at contact@mystore.com with your order number. If your order hasn't been processed or shipped yet, we'll do our best to accommodate changes or cancellations. Once shipped, standard return policies apply.

Standard shipping typically takes 7-15 business days depending on your location. Express shipping options (3-7 business days) are available at checkout for faster delivery. Processing time is 1-2 business days before shipment.

Yes! We ship to most countries worldwide. International shipping costs and delivery times vary by destination and will be calculated automatically at checkout. Customs duties and import taxes may apply depending on your country.

Once your order ships, you'll receive a confirmation email with a tracking number and carrier information. You can use this tracking number to monitor your package's journey in real-time through the carrier's website.

If your package is lost in transit or arrives damaged, please contact us immediately at contact@mystore.com with photos (if damaged) and your order number. We'll work with the carrier to resolve the issue and arrange a replacement or refund.

We offer a 30-day return window from the date of delivery for most items. Products must be unused, in original packaging, and in resalable condition. Some items (personalized products, intimate items, perishables) may not be eligible for return. See our Refund Policy for complete details.

Contact our support team at contact@mystore.com with your order number and reason for return. We'll provide detailed return instructions and, where applicable, a prepaid return shipping label. Please do not ship items back without authorization.

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The funds will be credited to your original payment method. Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear in your account.

Currently, we process returns for refund only. If you'd like a different size, color, or product, please return the original item and place a new order. This ensures you receive your preferred item as quickly as possible.

The following items are not eligible for return: personalized or customized products, intimate apparel, perishable goods, digital downloads, and items marked as final sale. Health and safety regulations prevent us from accepting returns on certain personal care items.

For defective or incorrect items, we provide a prepaid return label at no cost to you. For standard returns (change of mind, wrong size, etc.), return shipping costs are the customer's responsibility unless otherwise stated in a promotional offer.

You have 30 days from the delivery date to initiate a return. Items must be returned within 14 days of receiving return authorization. Returns initiated after the 30-day window cannot be accepted except in cases of defective products covered by warranty.

Yes, 100%. We work exclusively with verified suppliers and authorized distributors to ensure every product meets our quality standards. All items are sourced from reputable manufacturers and undergo quality checks before shipping.

Many of our products include manufacturer warranties ranging from 90 days to 1 year or more. Specific warranty information, terms, and coverage details are listed on individual product pages. For warranty claims, contact us with your order number and we'll assist you.

Each product page includes detailed size charts, measurements, and fit guidance where applicable. If you're unsure, feel free to contact us at contact@mystore.com with your measurements and we'll help you choose the right size.

Email us at contact@mystore.com or use our Contact page to submit an inquiry. We typically respond within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EAT). For order-specific questions, please include your order number.

Currently, we provide support exclusively via email to ensure accurate, documented assistance and faster resolution times. Our email support team is highly responsive and equipped to handle all inquiries efficiently.

If your order hasn't shipped yet, contact us immediately at contact@mystore.com with your order number and new address. We'll update it if possible. Once shipped, address changes must be coordinated directly with the shipping carrier using your tracking number.